In its work to promote a fair and open marketplace that protects the rights of consumers, the National Association of Consumer Advocates is particularly focused on working to eliminate forced arbitration clauses from consumer contracts.
Too often, when consumers are harmed by illegal business practices, they face roadblocks at the first stages of seeking justice and getting their claims heard. The fine print terms of service for most cell phone, bank account, credit cards, nursing home, mobile apps, and other corporate contracts force consumers to resolve complaints out of the public court system and into biased, secretive arbitration with private judges.
Comment Letters
Letter: NACA Sends Letter to Senate Committee Ahead of Hearing on Live Event Ticketing Practices
NACA sent a statement urging restrictions on ticketing platforms’ use of forced arbitration clauses and class action bans to the U.S. Committee on Commerce, Subcommittee on Consumer Protection, Technology, and…
Letter: NACA Joins Letter to Congress Sharing Concerns over SELF DRIVE Act’s Infringement on State and Local Law and Civil Justice
NACA joined a group letter to the U.S. House Committee on Energy and Commerce, Subcommittee on Commerce, Manufacturing, and Trade expressing concerns over the SELF DRIVE Act. Among other issues,…
Letter: NACA and Public Interest Groups Send Letter in Support of FAIR Act
NACA and a coalition of public interest groups sent a letter to members of the House and Senate Judiciary committees in support of the reintroduced Forced Arbitration Injustice Repeal (FAIR)…
Letter: After Disney wields restrictive fine print, NACA, public interest groups urge passage of FAIR Act
Public interest organizations, appalled by the Walt Disney Company invoking its restrictive terms of use to evade accountability for the death of a consumer on its premises, send letter to…
Letter: NACA Sends Letter to Senate Judiciary Committee Ahead of Forced Arbitration Hearing
NACA sent a letter urging action to end forced arbitration to the U.S. Senate Committee on the Judiciary for its hearing entitled “Small Print, Big Impact: Examining the Effects of…
Letter: NACA and Partners Stress the Need to Rein in Forced Arbitration to Combat Excessive Overdraft Fees
Eight Public Interest organizations, including NACA, submitted a comment to the Consumer Financial Protection Bureau in support of its proposed rule on overdraft fees, emphasizing that the rule could only…
Report: Identifying the Most Harmful Consumer Contract Terms
NACA released a report identifying and outlining common consumer contract terms that cause the most harm to consumers, including forced arbitration clauses, class action bans, jury trial waivers, shortened statute…
Letter: NACA Joins Letter to SEC Calling for Rule on Forced Arbitration
Public interest groups sent a letter to the Securities and Exchange Commission urging the Commission to issue a rule prohibiting forced arbitration clauses in investment adviser and broker-dealer contracts with…
Comment: Over 100 Public Interest Groups Support CFPB Rulemaking on Forced Arbitration
NACA joined over 100 organizations on a comment to the CFPB urging the Bureau to conduct rulemaking to protect consumers from forced arbitration.
Fact Sheet: Consumer Complaints to the CFPB About Arbitration Reveal Challenges in Accessing Justice
NACA released a new fact sheet sharing results from an analysis of all consumer complaints submitted to the CFPB in 2025 that referenced arbitration.