Liar, Liar: What to do When Your Client Lies

Whether they are confused, scared, or just plain dishonest, sometimes clients don’t tell the truth. In this webinar, you will learn what ethical choices and responsibilities a lawyer may face upon learning that a client has lied either to the lawyer, in non-litigation documents, or to a tribunal. What You Will Learn The ethical rules…

The Profitable Consumer Law Practice: Being A Good Lawyer is Not Good Enough, Part 1

The goal of the National Association of Consumer Advocates’ two-part webinar series: The Profitable Consumer Law Practice: Being a Good Lawyer is Not Good Enough, is to assist attendees in strengthening their consumer law practice and maximizing its profitability. The first webinar in this series will walk attendees through the basics of choosing practice areas,…

The Profitable Consumer Law Practice: Being a Good Lawyer is Not Good Enough, Part 2

The goal of the National Association of Consumer Advocates’ two-part webinar series: The Profitable Consumer Law Practice: Being a Good Lawyer is Not Good Enough, is to assist attendees in strengthening their consumer law practice and maximizing its profitability. The first webinar in this series will walk attendees through the basics of choosing practice areas,…

How Much is My FCRA Case Worth?

Why You Should Attend This webinar is for anyone who wants to get a better handle on how to valuate FCRA cases. We will look at the types of recovery available, examine factors that make good (and bad) cases, and survey FCRA verdicts with various fact patterns. You will get materials for finding and citing…

Don’t Leave Money on the Table: Settle FCRA Cases

What You Will Learn Valuation of case for settlement and materials needed Composing the settlement demand letter Effective negotiating techniquesStrategies in multiple defendant cases Contents of the settlement agreement Presenter Robert S. Sola has his own practice in Portland, Oregon, where he has been handling Fair Credit Reporting Act cases since 1996. He represents consumers…

Ethics in Consumer Cases: How Not to Look Sleazy

Consumer attorneys frequently encounter a specific set of ethics dilemmas that are unique to consumer cases. Unlike the typically broad, sweeping Ethics Overview CLE, this interactive online course is designed specifically with the consumer attorney in mind. Ethics expert and Director of Litigation at the Center for Science in the Public Interest, Stephen Gardner, will…

Basic Car Loan Math

Even if you know the basics of calculating monthly payments on ordinary car loans, this webinar is designed to start with the basics, and then look at some of the “tweeks” that dealers use in structuring a deal that can impact true cost of borrowing to a consumer.Learn how to handle irregular payments structures such…

How to Build Your Practice One Hour at a Time

If you could get paid for all the time you give away, wouldn’t you? As consumer lawyers, we often feel we have to give our time generously because our clients and potential clients are usually in terrible financial straits; but not every consumer in need of assistance is a pro bono case. This webinar will…

Ethical Considerations for FDCPA Practitioners

Maintaining a practice concentrating on claims under the Fair Debt Collection Practices Act comes with its own ethical challenges. Join us July 1st for a webinar by David J. Philipps, a NACA founding member with over 25 years of experience in working with the FDCPA. A range of topics taken directly from his experience as…

Let’s Get Ethical

Legal ethics is a minefield for the unwary lawyer. The program will address common ethics issues that arise in handling consumer matters, including whether one can ethically suggest that a client record telephone calls, issues raised in representing multiple consumers against a single defendant, defendants' efforts to keep information and settlement terms confidential, and ethical…

Debt Defense with Peter Holland

In this 60 minute webinar, Peter covers background, insights and litigation tips for debt defense cases. Topics include: overview of debt buyer industry; Forward Flow Agreements and bank liability; current regulatory response; debt buyer default judgment business model; client intake; screening for affirmative claims; trial preparation; trial tips; essential settlement terms; and significant case law…

Networking for the Consumer Attorney

A wise lawyer friend said to me once, “I’ve gone solo but I’m not going to sit around and wait for the phone to ring.” His wife was in marketing, so he made key chains and got an 800-number and was a sponsor of rock concerts in our area, and that was great for getting…

How to Recover the Full Amount of Attorneys Fees

Many consumer protection cases are litigated under fee-shifting laws. If you prevail on behalf of the consumer in your case, you may be able to recover attorney fees from the other side. Many consumer protection attorneys are well versed on the substantive law that allows them to prevail on behalf of their clients. This webinar…

Guerrilla Marketing in the Jungle

A consumer practice is often very different than other law business models. Therefore, the approach to marketing should be different as well. This webinar provides an overview of the basics for those that didn’t go to business school, tools to evaluate off-the-shelf marketing products and practical takeaways that can be used in their practice. Presenter…

Debt Defense 101 Trial Preparation

This webinar will discuss how to defend a consumer debt collection case at trial. It will first very briefly review the information, documents, and testimony you should optimally obtain in discovery for a typical collection defense case. It will then give an introductory-level overview of motions in limine, trial supoenas, evidence format and presentation, stipulations,…

How to Jumpstart Your Practice

Whether you have been in private practice for years, or if you are just thinking about hanging your own shingle, we can all benefit from giving our careers a "jump start." We will cover an entrepreneurial angle of the practice of consumer law, including insight on creating a business plan, the basics of setting up…

Tax Initiative Update – 2015

Benjamin Franklin quipped that “nothing can be certain, except death and taxes.” It is surprising, however, that your clients are taxed on the attorney’s fees that you earn while representing them. This webinar will explain why this is the case by looking at attorney’s fees through the lens of tax law. What You Will Learn…

FTC Update: Simplifying Communications

The Center for Applied Linguistics (CAL), experts in communicating with English-language learners and people with low literacy levels, will share how to write for your clients in ways they will understand. CAL taught the FTC how to think and write for lower-level readers, resulting in consumer.gov; this webinar will give you many of the same…

Trees and Fruit: How Fee Agreements May Change the Taxation of Attorneys’ Fees

The structure of fee agreements plays a significant role in the taxation of attorneys' fees. The Supreme Court has held that traditional contingency fee agreements constitute impermissible assignments of taxable income ("fruit") from clients to their attorneys. The NACA Tax Initiative, however, has been exploring an as-of-yet untested theory that a nontraditional structure for fee…

1099s and Attorneys’ Fees

It's tax season and by now you and your clients should have received 1099s for settlements and judgments from last year. These forms are often misunderstood and raise many questions, especially regarding their implications for the taxation of attorneys' fees. In this session, you will have the opportunity to have your own questions about 1099s…

“As Is” Ain’t No Absolution

“As is” disclaimers are found in all used car contract. Defeating "as is" disclaimers is not impossible you just need to know how. Expand and improve your practice by learning how to defeat “as is” disclaimers. What You Will Learn Attendees will learn about the latest theories and case laws available to consumer advocates who…

How Consumer Law Specialties Choose You

Are you considering or have you just started your own firm? Are you thinking about transitioning into another sub-specialty of consumer protection law? In this webinar, the presenters will discuss the practicalities of choosing specific practice areas in which to grow or expand, or in some cases, which to leave. What You Will Learn Techniques…

Finance Company Liability in Auto Fraud Litigation

The sharp and outright fraudulent business practices of many auto dealerships are well known and are the subject of much consumer litigation. And, as vehicle financing has grown, particularly for sub-prime auto loans, questions of finance company or “holder” liability have become central to auto fraud litigation. Rather than accept the caps on liability set…

How to Start/Maintain a Consumer Practice within a Legal Services Agency

According to the Legal Services Corporation (LSC), consumer issues account for eleven percent of all complaints in LSC-funded programs. Yet, the numbers of low income and economically vulnerable individuals impacted by debt collection, bankruptcy and other consumer problems are quite significant. For example, one in seven adults in the U.S. is being pursued by debt…

Turning Debt Defense Cases into a Consumer Practice

As advocates representing consumer collection defendants, we have all heard about how to use the FDCPA to turn the tables on debt buyers. But do you know how to turn the tables on other types of collection plaintiffs using other weapons in the consumer arsenal? An auto loan deficiency case, for example, can present a…

Gathering, Preserving, and Leveraging Evidence in FDCPA and TCPA Cases

Evidence handling is crucial to efficiently and effectively winning your FDCPA/TCPA cases. You can win these cases if you approach evidence gathering and preservation early—long before a case is ever filed—and then leverage it to overwhelm a short-sighted defendant. Every practitioner interested in improving his/her evidence-handling strategies ought to attend this important webinar. What You…

Fighting Unauthorized Billing and Charges on Consumer Accounts

Join this webinar to get practical information to help clients who have experienced unauthorized charges on their credit card, debit card, or bank accounts as well as their telephone bills or app store accounts. The FTC has sued operators of a variety of schemes that defrauded consumers with unauthorized charges and will share information about…

Used Car Cases Can Be More Profitable Than You Think

The used automobile sales industry is well known for its consumer protection abuses. However, because used car consumer cases often do not involve financially stable dealerships or claims against manufacturers, many consumer attorneys shy away from them. If you pick the right cases, you can build a viable auto fraud practice dealing with used car…

Maximizing Damages under the FDCPA

With the right storytelling and common law theories, you can maximize actual and punitive damages under the Fair Debt Collection Practices Act (FDCPA). Use of recent trial verdicts and arbitration awards can strengthen your case as well. We’ll cover the authorities that help you establish the correct standard for determining actual damages (e.g. emotional distress)…

Navigating Consumer Protection Issues in Auto Buying

Have you ever had a client who was taken for a ride and lost significant money when buying a new or used car?  In this webinar, staff from the Federal Trade Commission (FTC) will discuss some of the current consumer protection issues around one of the most expensive consumer purchases.  Presenters will describe various deceptive…

Discovering Evidence in Credit Reporting Cases

Discovery in FCRA litigation is complex and compounded by defense counsel that feign ignorance and systematically work to maintain a veil of secrecy over their clients’ credit reporting activities. This seminar is intended to lift that veil by discussing common defense tactics aimed at frustrating your ability to conduct discovery as well as providing an…

Basic Concepts of the Electronic Funds Transfers Act

The FDCPA has come under an onslaught of resistance. Besides many companies cleaning up their collection calls, Spokeo and other creative defenses have hampered the effectiveness of consumer lawyers assisting debtor-clients. One statute that is often overlooked as a means for providing some protections to consumers is the Electronic Funds Transfers Act (EFTA). More and…

Mortgage 101

Webinars How to Handle Mortgage Loan Modifications After Forbearance How to set up a Successful Mortgage Practice Practice Tips for Litigating Regulation X Cases Strategies for Deposing Corporate Fact Witnesses The Da Vinci Code—How to read and understand Mortgage Life of Loan Histories using Black Knight’s LoanSphere Magnified MSP Why These Videos Are Helpful Are…

Practice Tips for Litigating Regulation X Cases

Now that HAMP has expired, it is more important than ever to utilize the provisions of Regulation X to ensure that servicers provide your clients with timely, thorough evaluations for all loss mitigation options. Regulation X has important protections in place for your clients in seeking options to save their homes. These actively litigated protections…

Consumer Defense Clinics: Building a Courthouse Clinic from the Ground Up

More than two-thirds of litigants in civil debt collection cases in the U.S. go through the court process unrepresented. As a result, many unrepresented consumers do not know how to defend themselves and often receive judgments for debts that have viable defenses or counter-claims. The key to addressing this problem is collaboration between pro bono…

Henson v. Santander Consumer USA Inc.

More than one-third of the $11.7 billion debt collection industry revenue comes from debt buyers who buy third-party debt for just a few cents on the dollars. The 9–0 Supreme Court’s Henson v. Santander Consumer USA Inc. 2017 WL 2507342 decision now exempts banks that buy third party debt from the Fair Debt Collection Practices…

Maximizing the Value of a TCPA Lawsuit

The TCPA is a hot bed of litigation and the time to file is yesterday. Anybody who is litigating or considering litigating TCPA cases could benefit from finding out how to make defendants pay top dollar on their cases. What You Will Learn How to put on your “$1500 Per Call” case from the client intake…

Litigating Adversary Proceedings in Consumer Bankruptcy Cases

Expand your consumer bankruptcy practice by learning how to file adversary proceedings in bankruptcy court and to maximize the value of your current cases. This webinar is geared to beginner and intermediate bankruptcy practitioners so that they can spot potential opportunities to help consumers in bankruptcy cases. What You Will Learn How to file an…

How to Set up a Successful Mortgage Practice

Dodd-Frank Mortgage Servicing Rules, alone or in conjunction with Chapter 13 Bankruptcy, are effective tools to assist homeowners with mortgage-related financial problems. You have heard about the rules, but how do you avoid having Chapter 7 as your own exit strategy? This webinar is for those practitioners who cannot resist these legal challenges but still…

Debt Collection Issues and Other Updates from the FTC

Join us to hear about some of the recent issues the Federal Trade Commission has been seeing in debt collection matters.  These issues include phantom debt, unlawful third-party communications, collectors not disclosing their identity, and other misrepresentations regarding the nature of the debt. Staff from the FTC will talk about recent cases involving violations of…

Building your FDCPA Practice Using your Current Stock of Consumer Debt Work

If you have a consumer bankruptcy or debt defense practice, this webinar is for you. Our speakers will help you identify the opportunities for income-generating FDCPA cases you may already have in your files. Find the low-hanging fruit that these practice areas provide and learn how to build an FDCPA practice from the ground up.…

Strategies for Deposing Corporate Fact Witnesses

Mortgage companies and other industry players usually designate professional witnesses who know next to nothing and waste our time. To pin down what went wrong, we need to identify and depose fact witnesses. We can gather both facts and admissions from these fact witnesses. These depositions often help focus our strategy for deposing a corporate…

Identifying 1681e(b) Claims and Knowing when/if to Dispute with the CRAs

If you never (or rarely ever) file stand-alone 1681e(b) claims (or you don't know what an e(b) claim is), you should definitely attend this webinar! This webinar is intended to educate attorneys who are new to Fair Credit Reporting Act (FCRA) litigation or who have not thought about bringing a lawsuit against a credit reporting…

Telephone Consumer Protection Act (TCPA) 101

Webinars Decoding the Rules for Electronic Transactions and Electronic Signatures, Including Applications to the TCPA Gathering, Preserving, and Leveraging Evidence in FDCPA and TCPA Cases Maximizing Value of TCPA cases Stop the Insanity! – Learn how TCPA Can Turn Spam into Cases Why These Videos Are Helpful Are you interested in litigating TCPA claims? Do…

Debt Defense 101

Webinars Defending Debtors against First- and Third-Party Creditors Turning Debt Defense Cases into a Consumer Practice Debt Defense 101 Trial Preparation Debt Defense with Peter Holland What to ask when you don't know: 30b6 of a debt buyer Residential Rental Debt Collection Why These Videos Are Helpful Are you interested in developing a thriving debt…

Maximizing Case Value

Webinars Maximizing Value of TCPA cases Maximizing Actual and Punitive Damages under the FDCPA How to Keep the Lights On How to Succeed in Consumer Arbitration Why These Videos Are Helpful Are you handling affirmative claims under the FDCPA, TCPA, and FCRA and want to earn more for your cases? Do you want strategies and…

Student Loans and Bankruptcy

Webinars Managing Student Loans in Bankruptcy Student Loans: Is Bankruptcy the Right Choice How and When to Discharge Private Student Loans in Bankruptcy How to become a Successful Student Loan Lawyer Why These Videos Are Helpful Are you interested in litigating student loans cases? Do you want to learn which cases can be resolved in…

Fair Credit Reporting Act (FCRA) 201

Webinars Intersection between FCRA, Chapter 7, Mortgages, and Loan Modification Don’t Make this Mistake—Accuracy: Avoiding the Landmine in FCRA Cases Preparing to Beat the Credit Reporting Agencies in Summary Judgment in Federal Court Preparing to Beat a Furnisher Summary Judgment Motion in Federal Court Understanding the Metro 2 Reporting Format Suing the Government under the…

Fair Credit Reporting Act (FCRA) 101

Webinars Discovering Evidence in Credit Reporting Cases How Much FCRA Cases Are Worth Find FCRA Cases within Your Current Client Pool and Spot FCRA Violations Identifying 1681e(b) Claims and Knowing when/if to Dispute with the CRAs Identifying Claims against Furnishers Setting up your FCRA Case for Success Settlement: When to Hold Em and When to…

Bankruptcy and Consumer Cases

Webinars Litigating Adversary Proceedings in Consumer Bankruptcy Cases Managing Student Loans in Bankruptcy Student Loans: Is Bankruptcy the Right Choice Discharge Violations Reimagine Damages: Automatic Stay and Discharge Violation in Bankruptcy Court Why These Videos Are Helpful Are you interested in handling both consumer cases and bankruptcy cases? Do you want to file adversary proceedings…

Legal Services Package

Webinars Consumer Defense Clinics: Building a Courthouse Clinic from the Ground Up How to Start/Maintain a Consumer Practice within a Legal Services Agency Starting a Student Loan Practice for the Legal Services Practitioner Online Roundtable: Auto Fraud in a Legal Aid Setting Bring the FCRA into Your Legal Aid Practice Why These Videos Are Helpful…

Fair Debt Collection Practices Act (FDCPA) 101

Webinars Building your FDCPA Practice Using your Current Stock of Consumer Debt Work Maximizing Damages under the FDCPA A Beginner’s Guide to FDCPA Cases Powerful FDCPA Intake: Taking Great Cases and Making Great Money Gathering, Preserving, and Leveraging Evidence in FDCPA and TCPA Cases Why These Videos Are Helpful Are you interested in developing a thriving…

Auto Fraud 101

Webinars Mastering Wrongful Repossession Cases Developing an Auto Fraud Practice Part 2 Finance Company Liability in Auto Fraud Litigation Hands-On Tools for TILA Closed-End Credit Cases How to Make Money as an Auto Fraud Practitioner Introduction to Auto Fraud Finance Used Car Cases Can Be More Profitable Than You Think Why These Videos Are Helpful…

Developing a Consumer Law Practice

Webinars Building your FDCPA Practice Using your Current Stock of Consumer Debt Work Developing an Auto Fraud Practice Part 1 Developing an Auto Fraud Practice Part 2 How to Become a Successful Student Loan Lawyer How Consumer Law Specialties Choose You How to Set Up a Successful Mortgage Practice Triage Your FCRA Practice Why These…

Disputable Me: Tools and Tricks for Challenging Credit Card Debt

Nearly fifty percent of Americans have been victims of credit card fraud in the past five years. The fallout from fraudulent charges can extend beyond the simple hassle of being placed on a “brief hold” when calling the card issuer into taking the time, creditworthiness, and sanity away from even the most sophisticated consumer. Fortunately,…

Hands-On Tools for TILA Closed End Credit Cases

Consumer lawyers routinely review loans, including auto loans, payday loans, tax loans, and pawn loans. All of this paper is an opportunity: experience teaches that many loans violate the Truth in Lending Act (TILA). TILA claims can take many forms and serve many purposes, from creating powerful counterclaims in individual debt collection cases, to forming…

Litigating NCSLT Cases after the CFPB Consent Order

National Collegiate Student Loan Trust (NCSLT) cases continue despite the Consumer Financial Protection Bureau (CFPB) getting involved by issuing a consent order barring NCSLT and their collection company, Transworld Systems Inc, from suing on unverified debts.  Defending consumers in these cases can be both frustrating and rewarding. Often, consumers are sued for tens of thousands…

Tax Implications of Attorney Fees in Consumer Cases

The recently passed federal tax law may have significant consequences for all consumer lawyers and their clients.  All legal aid and private consumer lawyers need to understand the potential impact of this new tax law. What You Will Learn Why and how attorney fees in consumer cases are being treated as income for your clients…

Tax Initiative Professional Development Package

Webinars Tax Implications of Attorneys' Fees in Consumer Cases 1099s and Attorneys' Fees Trees and Fruit: How Fee Agreements May Change the Taxation of Attorneys' Fees NACA Tax Initiative NACA Tax Update 2019 Why These Videos Are Helpful Under our current understanding of tax law, attorneys' fees may be taxable income for your clients. Understanding…

Reg X Claims: The Unqualified Written Request

The Real Estate Settlement Procedures Act (RESPA), as implemented through Regulation X, applies to all federally related mortgage loans with few exceptions. RESPA requires specific disclosures and procedures in connection with the application, settlement, and servicing of one to four dwelling secured consumer loans. In this webinar, Max Gardner will review how to effectively use Reg…

Reimagine Damages: Automatic Stay and Discharge Violations in Bankruptcy Court

The guidelines that courts use to calculate the actual damages, punitive damages, and attorneys’ fees allowed for bankruptcy stay and discharge violations are constantly evolving. The webinar will highlight new trends in the law and share the newest court decisions and verdicts regarding damage awards. The webinar will also address whether the automatic stay ends…

Starting a Student Loan Practice for the Legal Services Practitioner

Many legal service consumer law attorneys experience heavy caseloads and want to take on federal student loan work but do not feel they have the capacity. However, building a small student loan practice is possible. Given the right tools and approach, legal aid attorneys can achieve a more diverse and satisfying caseload. The webinar will…

Workflows to Automate Your Solo Practice

Standard productivity hacks don't cut it when you alone are responsible for an entire law practice. This session will cover strategies to create repeatable, step-by-step workflows to run your business, providing several example workflows on how to automate the process of attracting and booking new clients. This webinar will have the opportunity for interaction, where…

Don’t Make this Mistake—Accuracy: Avoiding the Landmine in FCRA Cases

Credit Reporting Agencies (CRAs) and furnishers rely on three main defenses in FCRA cases: accuracy, damages, and willfulness. Accuracy is the most dangerous defense. When CRAs or furnishers take the position that the reporting was accurate, there can be serious and costly consequences for a consumer’s claim and hopes of settlement. This webinar will explore…

Real Estate Settlement Procedures Act (RESPA) 101

Webinars RESPA 101: Drafting Effective Requests for Information and Notices of Error The Da Vinci Code—How to Read and Understand Mortgage Life of Loan Histories using Black Knight’s LoanSphere Magnified MSP Reg X Claims: The Unqualified Written Request The Tactical Deployment of Regulation X: Loss Mitigation in Judicial, Quasi-Judicial, and Non judicial States What You…

Presenting Winning Defenses in Private Student Loan Collections Actions

Interacting with the web of private student loan debt holders and debt collectors continues to be a developing part of practice for consumer attorneys. To litigate this area of law, one needs to keep up to date with the latest news in defending claims by the National Collegiate Student Loan Trust (NCSLT), Transworld Systems, and…

Post-Discharge FCRA Claims: Issue Spotting and Intake

Commercial and consumer bankruptcy filings are steadily rising, according to the American Bankruptcy Institute (ABI). Former ABI Executive Director Samuel J. Gerdano has described bankruptcy as providing a “shield for distressed consumers and businesses confronted with rising interest rates and global economic challenges.” Consumer attorneys are well positioned to assure that the right to a “Fresh Start”…

Defending Debtors against First- and Third-Party Creditors

When defending a debt defense case, it’s important to be aware of the unique challenges that arise in cases dealing with third party debt creditors vs. first party creditors and to tailor the defense accordingly. Learn effective pre-trial negotiations tactics and trial strategies to defend clients against first and third party creditors. What You Will…

Protecting Older Consumers—Research and Resources from the Federal Trade Commission

Join staff members from the Federal Trade Commission (FTC) as they share research and resources about the top consumer protection issues facing older consumers. The webinar will include new analyses of the reports received from older adults and provide insights that advocates can use to develop their own strategies for helping older consumers in their…

Reseller Liability: Consumers’ Rights and Remedies under the FCRA

The Fair Credit Reporting Act (FCRA) applies to consumer reporting agencies (CRAs), which includes resellers. Attendees will learn about consumers’ FCRA rights and remedies against resellers. Attendees will also learn how to issue spot for potential reseller cases and how to litigate against resellers. The presentation will discuss discovery tactics in reseller cases and litigation strategy. You will also…

Revoking Acceptance in Automobile Cases

This webinar will show you how to identify the cases when revoking acceptance is an appropriate remedy for your clients.  It will also discuss the steps pre- and post-revocation to assist your clients with obtaining a resolution from the dealership. This webinar is geared to individuals who already have knowledge about deceptive automobile sales practices.…

Use of Implied Warranties in Auto Fraud Litigation

Breach of Implied Warranty is a hot topic in the area of consumer litigation. There have been many recent developmental changes in this area. This cause of action is not always understood and is often forgotten. However, it is a valuable cause of action that can help strengthen your auto case and your chances of…

State Retail Installment Sales Act and Truth in Lending Act Claims in Vehicle Purchases

State retail installment sales laws are useful tools for litigating auto cases that are at times overlooked. Those statutes and the Truth in Lending Act (TILA) can provide important remedies to victims of dealer wrongdoing. By attending, you will gain insight on the overlap between federal laws, such as TILA and state retail installment sales…

Whom to Sue and How to Get Paid in Auto Fraud Cases

You have a great client and a terrific set of facts. Two important questions linger. Whom should you sue to optimize your client’s recovery? If your defendants refuse to pay up, what measures can you take to ensure your client (and you!) get paid? This CLE webinar is geared for any practitioner interested in handling…

FCRA Discovery Series: Understanding Documents from Equifax

Do you want to improve discovery in your fair credit reporting cases? NACA is offering a webinar series detailing the document discovery in a Fair Credit Reporting Act (FCRA) cases. Each webinar will focus on a different credit reporting agency (CRA). In this webinar, you will learn about Equifax. In each webinar, you will learn…

Consumer Protection Concerns for Tenants from the Federal Trade Commission

Join staff from the Federal Trade Commission (FTC) as they share information about consumer protection issues relating to tenants. The speakers will discuss two recent cases brought by the FTC, one involving a rental listing website deceptively claiming to list Section 8 properties that are available for rent and another involving a tenant background screening…

FCRA Discovery Series: Understanding Documents from TransUnion

Do you want to improve discovery in your fair credit reporting cases? NACA is offering a webinar series detailing the document discovery in a Fair Credit Reporting Act (FCRA) cases. Each webinar will focus on a different credit reporting agency (CRA). In this webinar, you will learn about TransUnion. In each webinar, you will learn…

FCRA Discovery Series: Understanding Documents from Experian

Do you want to improve discovery in your fair credit reporting cases? NACA is offering a webinar series detailing the document discovery in a Fair Credit Reporting Act (FCRA) cases. Each webinar will focus on a different credit reporting agency (CRA). In this webinar, you will learn about TransUnion. In each webinar, you will learn…

Tax Initiative Update – 2019

NACA hosted a webinar to update you on our continuing effort to challenge the IRS’ current determination that attorneys’ fees in consumer cases are taxable to your clients. What You Will Learn What needs to happen to change the IRS’ wrongheaded policy, relating to both litigation and proposed legislation What our recommended best practices and…

FCRA Discovery Series: Understanding Documents from the Big Three Credit Reporting Agencies

Webinars Understanding documents from Equifax Understanding documents from Experian Understanding documents from TranUnion Why These Videos are Helpful Want to improve discovery in your fair credit reporting cases? NACA is offering a webinar series detailing the document discovery in a Fair Credit Reporting Act (FCRA) cases. Each webinar will focus on a different credit reporting…

How to Succeed in Arbitration: A Three-Webinar Boot Camp

Webinars Pre-Arbitration Considerations and the Arbitration Demand The Preliminary Hearing and Discovery The Arbitration Hearing and Post-Hearing Briefing Why These Videos Are Helpful Arbitration is ubiquitous, and it has profoundly impacted the private practice of consumer protection law. While much has been said about the disadvantages of arbitration for consumers, many practitioners have had great…

Post-Discharge FCRA Claims: Issue Spotting and Intake

Commercial and consumer bankruptcy filings are steadily rising, according to the American Bankruptcy Institute (ABI). Former ABI Executive Director Samuel J. Gerdano has described bankruptcy as providing a “shield for distressed consumers and businesses confronted with rising interest rates and global economic challenges.” Consumer attorneys are well positioned to assure that the right to a “Fresh…

Preparing to Beat a Furnisher Summary Judgment Motion in Federal Court

Furnishers will almost always file summary judgment motions against you if your last demand asks for anything beyond walk-away money.  Smart lawyers prepare for the inevitable summary judgment motion weeks and months before the motion hits their desk.  Bob Brennan has defeated countless furnisher summary judgment motions in his twenty-odd years of doing FCRA work…

Preparing to Beat the Credit Reporting Agencies in Summary Judgment in Federal Court

The credit reporting agencies (CRAs) are large, powerful, and loaded with money to pay lawyers to beat you. Summary Judgment is their most powerful tool. They seek not only to defeat your case, but to obtain favorable opinions that they can use for every case moving forward. Larry Smith and SmithMarco, P.C. have battled and…

Protecting Military Consumers—Special Protections and Issues

Join staff from the Federal Trade Commission (FTC) and the Department of Justice (DOJ) as they discuss many of the top consumer protections and issues for members of the military and their families. FTC staff will discuss the Military Lending Act; cover FTC law enforcement actions on issues affecting veterans, servicemembers, and their families, and…

How and When to Discharge Private Student Loans in Bankruptcy

With over $1.5 trillion in student loan debt nationwide, borrowers are seeking solutions to put an end to their high-interest private student loan debt. Consumer bankruptcy attorneys would benefit the most from this webinar, but these arguments can also be used in settlement negotiations outside of bankruptcy. What You Will Learn How to find and…

How to Become a Successful Student Loan Lawyer

There are 1.6 trillion dollars in outstanding student loans in the U.S. that affect forty-four million Americans. As attorneys, we need to have a basic knowledge of how to assist our clients in the handling of this type of debt and how to best explain options. The student loan problem is often very confusing and misunderstood by the…

Student Loans

Webinars Introduction to Student Loan Cases How and When to Discharge Private Student Loans in Bankruptcy How to become a successful Student Loan Lawyer Presenting Winning Defenses in Private Student Loan Collections Actions Understanding the Rapidly Changing Practice of Student Loan Law Why These Videos are Helpful There are 1.6 trillion dollars in outstanding student…

Driving Claim Rates in Class Actions

According to the U.S. Chamber of Commerce and their allies, consumer class actions deliver miniscule percentages of funds to class members. While the U.S. Chamber and its allies often engage in pencil engineering and fuzzy math, we need to be better at returning money to class members. There are multiple reasons why consumer class action…

Fighting for Tenants—Marrying Consumer Protection, Personal Injury, and Landlord Tenant Law

This webinar should be of interest to anyone interested in expanding his or her consumer protection practice by helping a growing and vulnerable population: tenants. We will explore common tenant violations, including illegal charges, dangerous conditions, illegal lock outs, and retaliatory evictions. We will also examine the laws that apply, including common law, state and…

Developing a Private Auto Fraud Practice

Besides purchasing a home, buying a car is the biggest consumer purchase that most individuals will make in their lifetime. Today, there are there are more than 260 million registered vehicles in the United States alone. This number is only growing. The automotive industry is ripe with fraud and pitfalls for unwary consumers. Fortunately, there…

Developing an Auto Fraud Practice: Issue Spotting Auto Claims

Besides purchasing a home, buying a car is the biggest consumer purchase that most individuals will make in their lifetime. Today, there are there are more than 260 million registered vehicles in the United States alone. This number is only growing. The automotive industry is ripe with fraud and pitfalls for unwary consumers. Fortunately, there…

Preventing Reverse Mortgage Foreclosures

Many senior reverse mortgage borrowers and surviving spouses are facing foreclosure on reverse mortgage loans that were intended to provide greater stability to be able to age in place. Some reverse mortgage borrowers are at risk of foreclosure due to alleged default on property taxes and insurance, and they have difficulty accessing loss mitigation options.…

Virtual Depositions

The practice of consumer law is going virtual. Video depositions will become the new norm.  Harnessing the power of online platforms will allow you to conduct depositions as if you were there in person. Best of all, you can do all of this from the comfort of your home office. What You Will Learn What…

You Should Teach A Consumer Law Course

In the wake of the great recession of 2008, law schools saw a surge in interest in consumer protection courses, covering issues such as mortgages, debt collection, and credit reporting. In the same way, we anticipate that the COVID-19 pandemic and its economic fallout (job and housing loss, predatory lending, etc.) will lead to another…

Tactics for Punitive Damages

What You Will Learn How to develop your punitive damages case through discovery Speakers Craig Marchiando focuses his practice on representing consumers in lawsuits brought under the Fair Credit Reporting Act. Litigating mainly class action cases, Craig has represented thousands of consumers in successfully obtaining benefits under the FCRA’s broad protections and has been appointed…

Background Screening CRAs: Employment and Tenant Screening

What You Will Learn Learn how to spot common challenges and litigate FCRA cases with background screening violations Speakers Jamie Gullen is a supervising attorney in the Employment Unit and Youth Justice Project at Community Legal Services. Ms. Gullen began her career at CLS as a law student intern in 2010, and was awarded a…

Settlement: When to Hold Em and When to Fold Em

What You Will Learn How to settle your FCRA cases at the appropriate values Speakers Sylvia A. Goldsmith (B.A. and J.D., Ohio State University) is the founder of Goldsmith & Associates, LLC, a consumer protection law practice concentrating on identity theft and credit reporting litigation, debt collection abuses, personal and financial privacy rights, and other…

Discovery Planning and Alternatives to Formal Discovery

What You Will Learn How to create a formal and informal discovery plan to obtain documents and information you need to litigate your case Speakers Matthew Loker is the founder of Loker Law, APC and is Professor of Contracts at the San Luis Obispo College of Law. Prior to moving to California, Matthew attended the…

How to Keep the Lights On

What You Will Learn Develop your practice to handle consumer claims and still have a consistent cash flow Speakers Larry P. Smith is a consumer attorney, handling matters involving the FCRA, FDCPA, and EFTA, as well as state consumer fraud/UDAP matters for over eighteen years. He is the managing partner at SmithMarco, P.C., which he…

Spotting Dealer Add- Ons: Gap, Service Contracts, Etching, Other Extras

What You Will Learn How to determine whether dealers committed fraud through add-ons to the financing contract Speakers Gregory T. Babbitt is a partner at Rosner, Barry & Babbitt, LLP, in San Diego, where he handles California car lemon and auto fraud cases (individual and class actions). Prior to joining Rosner, Barry & Babbitt, LLP,…

Introduction to Auto Fraud Finance

What You Will Learn Familiarity with the players, processes, and products that are associated with auto finance fraud Speakers Christina Gill Roseman, represents consumers at Roseman Law Firm, PLLC, with offices in Pittsburgh, PA and Morgantown, WV. She has successfully tried numerous cases against automobile manufacturers and dealerships. She is rated as an AV Preeminent…

Frame and Structural Damage Cases

What You Will Learn Whether frame and structural damage took place in your client’s vehicle What remedies exist to bring relief to your clients with frame and structural damage cases Speakers Richard Diklich received a Bachelor of Science in Industrial Technology, Automotive and Business Majors. From 1966–1972, he worked as a Quality Control Supervisor at…

Handling Warranty Claims Using Mag Moss

What You Will Learn Which federal and state rules provide the best remedies for your warranty claims Speakers Will Geddings is a debtor's lawyer who has spent the better part of a decade working at Hays Cauley, P.C. in Florence, South Carolina. Hays Cauley is a consumer/debtor's firm that only provides services to consumers/debtors, which include litigating…

How to Make Money as an Auto Fraud Practitioner

What You Will Learn Learn about different approach to make money from auto fraud cases Speakers Bryce Bell is the founder of Bell Law, LLC, a law firm dedicated to relentlessly pursuing justice against companies that defraud consumers. Bell Law focuses on auto safety, landlord/tenant issues, Fintech, and other Unfair Deceptive Acts and Practices (UDAAP),…

Addressing Common Pitfalls in Lemon Law Cases

What You Will Learn How to overcome common challenges associated with lemon law cases Speaker Mark Aschermann is an attorney in Austin, TX, who has been Board Certified in Commercial and Consumer Law in Texas since 1995. Mr. Aschermann is a solo practitioner representing consumers in a wide variety of matters but especially lemon law,…

Litigating Odometer Fraud Cases

What You Will Learn How to determine whether odometer fraud took place What remedies exist to bring relief to your clients Speakers Dana Karni founded Karni Law Firm, P.C. in July of 2007 and has since been tirelessly pursuing and finding success for her clients in many areas of consumer law. Dana began her consumer…

Litigating Yoyo Claims

What You Will Learn How to spot and investigate yo-yo claims properly Speaker M. Kathi Rawls has been practicing law since 2001. She is a graduate of the Gerry Spence Trial Lawyers College and the Reptile Litigation Group. She has litigated hundreds of consumer law cases, including auto fraud, predatory lending, debt collection abuse, repossession…

How to Keep the Lights On

What You Will Learn Develop your practice and still have a consistent cash flow How to value your cases and services Speakers Cary Flitter is a highly respected expert in consumer law. Many of his cases have broken new ground, helping to shape the law itself and set the precedent for future decisions. ary is founding…

Ethics: Unconscious Bias Against Women in the Law

What You Will Learn How to recognize bias against women How to combat bias against women How to be an ally for women who are facing gender bias Speakers Carolyn E. Coffey is the Director of Litigation for Economic Justice at Mobilization for Justice, Inc. (MFJ). MFJ provides free legal assistance to New York City…

Persuasive Writing Tips, Tactics, and Strategies

What You Will Learn How to improve your ability to write persuasive legal documents Speakers Ronald L. Burdge, a known nationwide as a leading Lemon Law attorney,  has represented literally thousands of consumers in “lemon” vehicle lawsuits and actively co-counsels and coaches other Consumer Law attorneys on how to win their cases. John Cole Gayle,…

The “Passive” Debt Buyer Issue

If you are suing debt buyers under the FDCPA, you need to understand the recent Circuit Court of Appeals decisions on whether these entities are debt collectors. Debt buyers are pushing the “passive” debt buyer argument through our courts to further restrict the FDCPA’s application and chip away at its already limited coverage. This webinar…

Background Screening CRAs: How to Effectively Conduct Discovery and Attack the Reasonableness of the CRAs’ Criminal Record Matching Procedures

While more than 20 million U.S. jobs were wiped out in April 2020 during the COVID-19 lockdown, the unemployment rate has begun to fall in recent months as the economy begins to reopen. This means millions of Americans will be applying for jobs and undergoing employment background checks. Employment and tenant screening CRAs routinely mismatch…

Understanding the Metro 2 Reporting Format

If you are litigating FCRA cases involving the Big Three nationwide CRAs (Equifax/Experian/TransUnion) or furnishers to those CRAs, you need to understand the Metro 2 Reporting format.  This is standardized format that furnishers use to report data to the Big Three.  This webinar will provide an overview of the format for FCRA practitioners at the…

Protecting Latino Consumers: Information from the FTC

Learn about the latest scams and consumer issues affecting Latino consumers.  FTC staff will share strategies to protect Latino consumers, information on scams affecting Spanish-speaking communities, ways to report problems to the FTC, and resources available from the FTC in English and Spanish. What You Will Learn What are the top scams and consumer issues…

Nuts and Bolts of Landlord Tenant Litigation

The COVID-19 pandemic is predicted to dramatically increase the number of tenants being evicted from their homes. Because most states ban arbitration clauses in residential leases and also provide for fee-shifting, this area of consumer law provides a unique opportunity to grow your practice and do a lot of good. This is a beginner-level webinar,…

Modern Marketing for the Consumer Rights Lawyer: Using Podcasts, Videos and More

Finding the right clients is a challenge for all law firms and can be exceedingly difficult for consumer rights lawyers, because potential clients don’t often know they have a case or that fee shifting may allow representation to be obtained at no cost. During the COVID era, this is even more challenging—as we are relying…

Fixing the Attorney Tax Fee Problem: Practical, Litigation, and Legislative Strategies

One of NACA's top priorities continues to be changing the tax law so that consumer law attorneys’ fees are not taxable to your clients. We are always exploring new and practical ways to avoid this problem and continue our efforts to find a permanent solution through litigation and/or legislation. To that end, NACA has recently…

What to Ask When You Don’t Know: 30(b)(6) Depositions of Debt Buyers

The deposition of a debt collector is critical to an FDCPA case. It is difficult, if not impossible, to survive summary judgment without it, as most debt collectors refuse to provide any meaningful discovery otherwise. They also typically hide behind frivolous affirmative defenses and ludicrous denials of obvious truths. At best, they just plead ignorance…

Defending Debtors with NCSLT and SLS Student Loans

Collection of private student loans by third-party entities has swelled in the last five years. This webinar will cover some of the strategies used to defend student loan borrowers in lawsuits brought by one of the National Collegiate Student Loan Trusts (NCSLT) or Student Loan Solutions (SLS). The webinar is geared primarily towards attorneys seeing…

FDCPA & FCRA Claims after Bankruptcy

Consumer bankruptcy filings have seen a precipitous decline due to the COVID-19 crisis with chapter 13 filings down 42 percent year-over year.  That is precisely why consumer attorneys need to assure their current clients' receive the "Fresh Start" guaranteed by the bankruptcy code by helping their clients remedy unfair debt collection activity post discharge. This webinar is geared toward beginner…

The Tactical Deployment of Regulation X: Loss Mitigation in Judicial, Quasi-Judicial, and Non-judicial States

The upcoming expiration of the CARES Act moratorium on foreclosure sales and the anticipated volume of delinquent borrowers seeking mortgage assistance will present significant new challenges that consumer foreclosure lawyers must start preparing for now. This is an advanced seminar that presumes attendees have significant litigation experience in wrongful foreclosure and federal regulation under RESPA’s…

ECOA Cases as Companions to FCRA Cases

Fair Credit Reporting Act (FCRA) practitioners are likely familiar with the frustrations of trying to ascertain FCRA damages without solid Adverse Action Notices. Violations of Adverse Action Notice requirements are rampant. This webinar will address how the Equal Credit Opportunity Act (ECOA) can be used to hold creditors accountable for vague, incorrect, or altogether missing…

Introduction to Student Loan Cases

Student loans are not going away, despite what you might want, hear on social media, or advocate for. The CARES Act, which protects only a portion of student loans, will expire this fall. Too many people know too little about handling student loans. We’re going to change that.  What You Will Learn What the key…

Documents in an Auto Fraud Case

What You Will Learn What documents you need to litigate your auto fraud cases Speakers Mark Aschermann is an attorney in Austin, TX, who has been Board Certified in Commercial and Consumer Law in Texas since 1995. Mr. Aschermann is a solo practitioner representing consumers in a wide variety of matters but especially lemon law,…

The Deals: Screening for Auto Fraud Financing Violations

What You Will Learn How to spot common auto fraud claims associated with the vehicle financing, including predatory lending and TILA Speakers Nicholas Mattison is a partner in the firm Feferman, Warren & Mattison. He practices exclusively on behalf of consumers in individual and class action cases. He has litigated numerous TILA cases, including multiple…

Consultations, Client Expectations, and Case Management in Auto Fraud Cases-Tips for Beginners

Auto Fraud scenarios are widespread, yet many attorneys reject these potential cases. Arbitration clauses and low reported damage awards have made it harder for consumer law practitioners to run a sustainable auto fraud practice. What You Will Learn Valuable tips for economically pursing your first auto fraud cases while generating new business, keeping your clients happy,…

Common Dealer Defenses and How to Beat Them

What You Will Learn Become familiar with common dealer defenses, including As Is, client participating in the fraud, and vehicle-usage arguments Speakers Dan Blinn is the Managing Attorney of Consumer Law Group in Rocky Hill, CT. His practice is focused on representing consumers in claims involving auto dealer fraud, auto warranties, and auto financing in…

Best Practices in Auto Fraud Trials and Arbitration

What You Will Learn Gain insight from your peers on their recent auto trials and arbitration hearings Speakers Andy Milz is a trial lawyer at Flitter Milz, PC (PA, NJ, NY offices). He tries consumer fraud cases against corporate bad actors and has obtained actual and punitive damage jury verdicts for victimized consumers. Andy has…

Discovery in Auto Cases

Learn what information you can get from dealer-management systems and third parties Speakers Known nationwide as a leading Lemon Law attorney, Ronald L. Burdge has represented thousands of consumers in “lemon” vehicle lawsuits and actively co-counsels and coaches other consumer law attorneys on how to win their cases. For over eighteen years, founder Christine A.…

Public-Private Partnering in Auto Fraud Cases

What You Will Learn Learn how private and public attorneys can work together on auto cases •    Determine how to handle attorney fees •    Drafting effective fee petitions and retainer agreements •    Developing efficient systems to handle the intake of auto fraud cases •    Identifying clients and cases •    Networking in the era of COVID…

Find FCRA Cases within Your Current Client Pool and Spot FCRA Violations

Spot common FCRA violations that are occurring to your current clients Speakers James Brady is a Supervisory Attorney in the Consumer Practice Group at Legal Aid Chicago. Mr. Brady began his legal career as a staff attorney with Legal Aid Chicago in 1991. Mr. Brady’s practice focuses on bankruptcy, homeownership, and consumer fraud. He is…

Setting up your FCRA Case for Success

What You Will Learn How to conduct an effective intake, including for clients at risk of bankruptcy How to determine what steps you need to take to prepare your case for litigation Speakers Penny Hays Cauley (Samford University, J.D.) has been representing consumers for twenty years. In 2006, she opened Hays Cauley, P.C., a law…

Marketing Your Practice to Find FCRA Claims

What You Will Learn How to determine who is your ideal client How to develop a plan to market yourself to ideal client Speakers SaraEllen Hutchison is an experienced consumer protection lawyer, TLC Warrior from the class of July 2012, and a Professional Coach certified by the Life Coach School. When she's not lawyering or…

Identifying Claims against Furnishers

What You Will Learn How to spot FCRA claims against furnishers How to choose which cases are worth litigating Speakers Suzanne Begnoche represents plaintiffs in matters involving identity theft, security breaches, unfair credit reporting, and unfair debt collection. Now in private practice, she was previously a staff attorney handling consumer matters at Legal Aid of…

Considerations for the Inclusion of CRAs in Furnisher Cases

What You Will Learn Determine whom to sue and how to best settle cases that include both CRA and furnisher violations Speakers Barry S. Balmuth was lead counsel for the plaintiffs in cases that resulted in the largest recovery in an inverse condemnation action in Florida ($42 million after a successful liability trial) and the…

Litigating Cases Against Furnishers

What You Will Learn How to take the legal vs. factual dispute dichotomy into consideration, learn how to handle discovery requests, draft motions, and determine damages in furnisher cases Speakers Getting her start in the trenches as a legal aid attorney, Erika Heath has years of experience in seeking justice for employees and consumers against…

Triage Your FCRA Practice

What You Will Learn Learn how to set up your FCRA practice. Speakers James Francis (Muhlenberg College, B.A. 1992; Temple University, J.D. 1995), co-Founder of Francis Mailman Soumilas, P.C., has focused on consumer protection litigation, concentrating on the FCRA, FDCPA, and consumer class actions. He was trial counsel in the Ramirez case, argued the seminal…

Ethics of Advertising

What You Will Learn How to ethically generate client leads and market your services Speakers Scott Hardy has been in the tech industry for 30 years and was on the internet before the World Wide Web even existed. Scott’s taken this experience and rolled it into Top Class Actions, which he started in 2008. Now…

Tenant Screening and Employment Cases

What You Will Learn How to litigate tenant screening and employment cases Speakers Alexis Lehmann is an attorney at Francis Mailman Soumilas, P.C., who represents individual consumers’ rights under the FCRA and the FDCPA. Alexis is also an active member on the Executive Board for the Justice Rising Advocates. Prior to joining the firm, Alexis worked…

Common Mistakes Associated with FCRA Cases in Bankruptcy

What You Will Learn Handle challenges that arise before, during, and after client bankruptcy as well as furnisher challenges Speakers Penelope Bach advocates for debtors with complex bankruptcy cases and litigation. Penelope developed a unique and challenging niche by reviewing post-discharge credit and assuring accurate credit files by the removing and correcting of trade-lines and…

The Personalities: Know Thyself and the Others

What You Will Learn How to deal with personalities of opposing counsel and parties and maximizing your own personal strengths and weaknesses Speakers Dave Maxfield has been a NACA member since 1998, has litigated thousands of FCRA, FCBA, and other consumer cases. Dave is the current president of the 1900-member Richland County Bar Association in Columbia, South…

Learn the Game: Basic and Advanced Techniques to Negotiate American Style

What You Will Learn What strategies you need to successfully negotiate your case Speakers Gretchen Reimert Ronald Wilcox has been a consumer protection attorney since 1995, with an office in San Jose. Ron is a graduate of Gerry Spence’s Trial Lawyers College and has tried consumer protection cases in federal and state court, as well…

The Client Factor

What You Will Learn How to set client expectations and handle last minute disclosures as well as when to time the reveal of client details during mediation and arbitration Speakers Mike Cardoza was trained as a trial attorney in the U.S. Marine Corps and has tried countless cases in federal and state courtrooms. Mike is…

Setting up the Mediation So that It Won’t Be a Waste of Time and Money

What You Will Learn How to prepare for a mediation so it will achieve your goals Speakers David Marco, SmithMarco Alysson Snow leads the Consumer Protection Division of the Legal Aid Society of San Diego, Inc. Ms. Snow is an aggressive litigator with extensive experience in consumer protection litigation. She and her team provide free…

Dispositive Motions

What You Will Learn Draft and use dispositive motions to further your case goals Speakers Brian L. Bromberg is the owner of the Bromberg Law Office, P.C. in New York City. Mr. Bromberg is admitted to practice law in New York and California. He graduated from Oberlin College, with a B.A. in Philosophy in 1987,…

Landlord Tenant Package

Webinars Fighting for Tenants—Marrying Consumer Protection, Personal Injury, and Landlord Tenant Law Nuts and Bolts of Landlord Tenant Litigation Tenant Screening and Employment Cases Residential Rental Debt Collection Why These Videos Are Helpful When consumers complain about problems with their landlords, there are many ways to tackle the challenge. This webinar series will provide you…

Decoding the Rules for Electronic Transactions and Electronic Signatures, including Applications to the TCPA

Are you interested in learning about special (hidden) protections in state law (Uniform Electronics Transactions Act (UETA)) and federal law (E-Sign) to protect consumers in electronic transactions? There are special rules before an electronic signature can be considered equivalent to a signature applied with a pen to paper. There are also special protections for consumers…

How to Handle Mortgage Loan Modifications After Forbearance

The Consumer Financial Protection Bureau (CFPB) issued a report that warns of widespread evictions and foreclosures once federal, state, and local pandemic protections come to an end, absent additional public and private action. Over eleven million families are behind on their rent or mortgage payments: 2.1 million families are behind at least three months on…

Demystifying Communications Under the New FDCPA Regulations

Regulation F takes effect on November 30, 2021. These regulations will shape debt collection communications via phone, voicemail, email, text message, and social media. Speakers from the Consumer Financial Protection Bureau (CFPB) will explain new regulations related to communications and answer pre-submitted audience questions. Please email your questions to us by Wednesday, September 8 at…

Overcoming Roadblocks in Defective Vehicle Cases

It is a common story. The dealership represents that a used vehicle passed a pre-sale inspection but shortly after the sale, the consumer discovers that the vehicle has a major issue. Most states require a dealership to disclose any obvious or safety defects to a potential consumer. A primary issue in defective vehicle auto fraud…

Litigating Auto Dealer Claims Post-Ramirez

Following the Supreme Court’s decision in TransUnion v. Ramirez, consumer lawyers will need to take care when preparing complaints and suing auto dealers in federal court. This is especially true when asserting claims for statutory damages under the Truth in Lending Act, the Odometer Act, the Equal Credit Opportunity, and other federal statutes. This webinar…

Navigating a State Practice Post-Ramirez

In TransUnion v. Ramirez, the Supreme Court’s ruling gave license to U.S. District Courts to systematically dismiss consumer claims for lack of Article III standing. Despite Congress’s creation of statutes that regulate businesses and provide statutory damages for those victimized by the illegal practices, federal courts have now set higher standards on what is an…

Serving Communities of Color: An FTC Report on New Research, Law Enforcement, and Outreach

The Federal Trade Commission’s core mission is to protect consumers from unfair and deceptive practices in the marketplace. What has become abundantly clear based on research and experience is that certain frauds and business practices have a disproportionately negative impact on communities of color. The FTC’s newly released Serving Communities of Color Report summarizes the…

NACA-NCLC Facilitator Training Program

Are you interested in taking on a leadership role within NACA or NCLC? Increasingly, both organizations are looking to boost engagement through interactive, roundtable discussions that take place at in-person and online conferences and workshops. The best roundtable or group discussion experience depends on the discussion leader. A skilled leader brings out the best in…

Truth in Lending Act Package

Webinars: Hands-On Tools for TILA Closed End Credit Cases Introduction to TILA Claims Spotting and Litigating TILA Claims Why These Videos Are Helpful Are you new to Truth in Lending Act (TILA) claims? Interested in learning how to spot these claims and how to handle challenges that arise in litigation? This webinar series will give…

Mediation and Settlement Package

Webinars Learn the Game: Basic and Advanced Techniques to Negotiate American Style How to Prepare for a Mediation Mock Mediation Setting up the Mediation So that It Won’t Be a Waste of Time and Money Timeline of a Case: When to Consider Negotiations, Mediation and Arbitration Why These Videos are Helpful Want to improve your…

Auto Finance Fraud Package

Webinars Deals: Screening for Auto Fraud Financing Violations Finance Company Liability in Auto Fraud Litigation Introduction to Auto Fraud Finance Spotting and Litigating TILA Claims Spotting Dealer Add- Ons: Gap, Service Contracts, Etching, Other Extras Litigating Yoyo Cases How to Win Your Yo-Yo Case in a Jury Trial Why These Videos Are Helpful Are you…

FCRA and Bankruptcy Package

Webinars Common Mistakes Associated with FCRA cases in Bankruptcy FDCPA & FCRA Claims after Bankruptcy Intersection between FCRA, Chapter 7, Mortgages, and Loan Modification Post-Discharge FCRA Claims: Issue Spotting and Intake Why these Videos are Helpful Consumer attorneys are well positioned to assure that the right to a “Fresh Start” guaranteed by the bankruptcy code…

Frame and Structural Damage Cases Package

Webinars Frame and Structural Damage Cases Handing Warranty Claims Using Mag Moss Litigating Odometer Fraud Overcoming Roadblocks in Defective Vehicle Cases The Wheels Why These Videos Are Helpful Interested in learning how to litigate frame and structural damage cases? Want to learn how to spot the claims and investigate if fraud occurred? Curious about the…

Tenant and Employment Screenings

Webinars Background Screening CRAs: Employment and Tenant Screening Background Screening CRAs: How to Effectively Conduct Discovery and Attack the Reasonableness of the CRAs’ Criminal Record Matching Procedures Tenant Screening and Employment Cases   Why These Videos Are Helpful If you are litigating FCRA cases against some or all of the main players in the employment…

Loss Mitigation 101

If you want to help homeowners avoid foreclosure, you need to know “Who’s Who” and the types of documents, issues, and entities involved when borrowers need options to cure a mortgage default. This presentation is an introductory (and refresher) course for attorneys working on foreclosure prevention and foreclosure defense matters. What You Will Learn What…

So, You Want to Hang a Shingle?

Are you thinking about hanging your own solo practice shingle or starting a small firm? Then this is the session for you. No prior knowledge is needed, as the session will focus on broad topics to consider before—and as—you explore solo and small practice as a consumer protection attorney. What You Will Learn • How…

NACA Tax Update 2022

As another tax season begins, more and more consumer clients are faced with receiving 1099s for income they did not receive (your attorney fees).

Time-Saving Tips in Lemon Law & Auto Fraud Cases

Every trial lawyer is crunched for time. A lawyer’s ability to help potential clients and bring in more business hinges on effectively managing their time. At this virtual round table discussion, seasoned lemon law and auto fraud attorneys will share their time-saving tips to streamline client intake, simplify client communications, effectively manage cases, and reach…

Deposing the Corporate Representative

Are you tired of hearing “I don’t know” to every question you ask? Want to improve your questions, or better yet, improve your ability to obtain information from a reluctant witness? Would you like to know how to handle difficult, obstructionist, and unprepared witnesses? What You Will Learn • What strategies and techniques you can…

Valuing your Case: A Primer

Want to learn how to effectively value your consumer litigation cases during all phases of the case (consultation, complaint drafting, pre-discovery, post-discovery, and trial)?

Deceptive Money-Making Opportunities

In this webinar, we’ll present information about the FTC’s work to combat misleading earnings claims, with a focus on law enforcement and policy initiatives.

2022 Spring Training Materials

Missed the 2022 Spring Training? You can now get access to all the PowerPoint presentations and handouts for the conference. You will have access to materials from all three tracks. What You Will Learn (FCRA Track) How to determine the ways in which Ramirez has changed the FCRA practice How to build spot and litigate…

Becoming a Federal Judge: What Consumer and Civil Justice Attorneys Need to Know

The Biden administration has demonstrated a commitment to creating a diverse federal judiciary that includes attorneys from the civil justice community. If you have ever thought about being a federal judge (even if you believed you'd never be considered), please join us to learn why you—as a lawyer committed to civil and economic justice—are the…

Marketing in the Ever-changing Landscape of Social Networks

This webinar will cover the variety of social marketing options available to you as a legal professional. If you are a beginner or intermediate-level marketer, are an attorney who wants to understand the options, or have an advanced understanding of marketing but want to confirm you aren't missing anything, this webinar is for you! What…

Class Action Town Hall

NACA is seeking to expand its education offering to help class action attorneys become more successful in their practices. To develop educational programs and resources that meet the needs of this community, NACA is hosting a series of summer town hall discussions to brainstorm innovative programming NACA can offer to meet the concrete educational needs…

Class Action Town Hall 2

NACA is seeking to expand its education offering to help class action attorneys become more successful in their practices. To develop educational programs and resources that meet the needs of this community, NACA is hosting a series of summer town hall discussions to brainstorm innovative programming NACA can offer to meet the concrete educational needs…

What’s in Store in Federal Regulator’s Proposed Auto Fraud Regulation

The Federal Trade Commission (FTC) has finally done it. In 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act granted the FTC the specific authority to write a rule tackling the unfair, deceptive, and abusive practices of motor vehicle dealers. This power lay dormant until now. The FTC recently announced a Notice of Proposed…

Defending Nursing Home Collection Lawsuits

There has been a significant increase in collection lawsuits filed against family members and loved ones to collect on nursing home residents' debts. The nursing homes' claims against these third parties are often tenuous at best, but due to a lack of legal representation, families are pressured into paying the debts out of their own…

Solar Fraud: The Tricks and Traps

Door-to-door solar sellers are often experienced fraudsters. They make outrageous promises, use bait-and-switch, get signatures on a tablet that are then applied to predatory contracts, use fake emails to prevent customers from viewing contracts, put contracts in the name of someone else where the consumer is credit challenged, and even forge contracts. This webinar is for anyone…

Writing the Story of the Case

Skillful storytelling takes a brief from the law school writing course instruction of producing a “just the facts” soullessly objective piece of technical writing to the evocative ground of Atticus Finch moving the entire courtroom.

Hiring and Training a Virtual Assistant

Are you interested in increasing your firm’s productivity using a virtual assistant (VA)? There are many factors to consider when using an outsourcing firm, including how to vet candidates and how to choose a quality firm. You’ll need a training protocol once you hire a VA to get them up to speed and need to…

How to Run a High-Volume FCRA Practice

Are you interested in learning how to find and handle high volumes of FCRA cases while learning how to avoid the pitfalls of a high-volume practice? If yes, this webinar is for you.

Debt Defense eCourse

Nearly 30 million Americans have a debt in collections. Given that the average American household has approximately $15,000 in credit card debt, this trend is likely to remain active for the foreseeable future. Furthermore, as unpaid debt is sold to third-party debt buyers for pennies on the dollar, debt buyers use the courts to sue hundreds of consumers in one fell swoop, often without any knowledge that the debt is still owed or that the amount is correct. Learning how to effectively handle debt defense cases and spot affirmative claims with fee-shifting statutes is an excellent path to start a thriving consumer practice.

$200 – $300

FCRA 101 eCourse

According to the Federal Trade Commission, approximately 20 percent of Americans have serious mistakes on their credit reports. This impacts their abilities to purchase homes and cars and even to secure jobs. With many Americans currently and projected to be struggling to make ends meet, the need to access credit is crucial to allow families to stay in their homes and avoid car repossessions. Incorrect credit reporting makes home and car loans unaffordable to those most vulnerable. The Fair Credit Reporting Act (FCRA) delineates consumer rights regarding reporting of consumer data and responsibilities of Credit Reporting Agencies (CRAs) and furnishers to provide accurate information.

$425 – $500

Recovering Motor Vehicle Dealer Surety Bonds

Have you ever turned away a good case against a car dealer because they have gone out of business, or you fear that it could happen before you are able to collect a judgment?  Fear not!  You may have a remedy through a Motor Vehicle Dealer Surety Bond! What You Will Learn How to find…

Spotting FCRA Violations by Reviewing Your Client’s Credit Reports

he national credit bureaus maintain credit files for most consumers and issue credit reports to third parties based upon the contents of these files.  That information includes data about credit and collections accounts supposedly associated with a particular consumer, such as the balances over time, payment history, and credit usage.  Consumers have important rights and…

SEO Made Simple: How Consumer Protection Law Firms Can Attract New Clients Online

How can you get your firm seen more by consumers looking to hire an attorney? Search Engine Optimization may be the answer. SEO involves more than just adding a few key words to the back-end of your website. Come learn about SEO's purpose in the context of consumer protection and how to make SEO a…

Ask Ira: Attorney Fee Tax Questions

It’s that time of year again. Watch the recorded question and answer session with NACA’s Executive Director, Ira Rheingold.

Fair Debt Collections Practices Act Webinar 101

Do you want to get engaged with FDCPA cases but don’t know where to start? This webinar is for you. This session will provide a general overview of the FDCPA and the parties involved in the debt collection industry. The webinar will address the scope of the FDCPA, common violations, and available remedies. It is…

FTC Update: Auto Fraud Resources

Buying a car is one of the biggest investments consumers will make and one that many approach cautiously. This presentation will focus on the FTC’s recent auto enforcement efforts (in particular, the Napleton and Passport cases), the agency’s proposed rule to ban junk fees and bait-and-switch tactics in the car buying process, and newly available consumer…

Ask the FCRA Expert: Leonard Bennett and Chi Chi Wu

NACA continued its Ask the Expert webinar series with two of the nation’s top FCRA advocates: Leonard Bennett and Chi Chi Wu. Chi Chi and Len answered questions on all topics related to the FCRA. Please note there are no written materials associated with this webinar, so there will be no CLEs awarded for attendance.…

The Military Consumer: Litigating a Case Involving a Service Member Client

When you have the privilege of representing a service member, there are several pitfalls that can occur during the litigation process. This webinar will review the processes and procedures required to obtain military records and witnesses for cases pending in civilian courts. This webinar is essential for attorneys who are not familiar with the military…

Practical Considerations in Bringing Your FDCPA Case

Do you want to gain more understanding of how to evaluate an FDCPA case and put together the complaint? This session aims to provide attendees with practical guidance on how to evaluate a case and get a lawsuit on file. Participation in the March 15, 2023 FDCPA 101 Webinar will be useful but not required.…

Legal Writing eCourse: Become a Better Legal Writer

Most lawyers live by their writing and most of us can become better writers. The goal of this course is to move you along that process. Please note that the course is open to writers of all levels and is available on-demand. What You Will Learn First, a refresher on the basics. We will provide…

Powerful FDCPA Intake: Taking Great Cases and Making Great Money

Every FDCPA practitioner needs fast, efficient, and effective intake strategies to make your consumer practice hum. This webinar will give you the tools you need, the insights you want, and the best practices required to pick great FDCPA cases. No prior experience needed to attend this webinar. What You Will Learn • What questions to…

Spotting Viable Impermissible Pull Claims under the FCRA – 2023

Many consumers feel growing concern about their privacy.  As news stories on data breaches emerge almost weekly, consumers are anxious about which of their information is out there and who can see it. An increasing number of consumers closely monitor their credit report to find out who is looking at their credit. This webinar will…

RESPA 101: Drafting Effective Requests for Information and Notices of Error (2023)

As the Real Estate Settlement Procedures Act (RESPA) nears its tenth birthday in January 2024, it is clear that it has established itself as the most effective tool that any consumer practitioner can use when dealing with mortgage servicers. Requests for Information (RFIs) and Notices of Error (NOEs) are a necessary information tool, a vital…

Life Coaching, Business Coaching & Self-Help Scams: Consumer Rights & Remedies

Life coaching is a $2 billion dollar industry that has grown by over a third since 2015. The global wellness industry is estimated to be worth $1.5 trillion. Online marketing is expected to continue to grow at an estimated nine percent per year. The self-help industry is not going away anytime soon. While these statistics…

Win Your Auto Case Through Written Discovery and Advanced Discovery Topics

Interested in improving your discovery skills in your auto cases? This seminar will address pre- and post-filing discovery techniques and provide tools to maximize the chance of success. This webinar is geared to attorneys with at least an intermediate level of experience in auto cases. Following the one-hour webinar, attorneys are invited to join an…

Make an Impact as a Conference Speaker

Are you interested in becoming a better presenter for NACA and NCLC conferences?  Do you want people to remember both what you had to say and who you are? Conferences offer a unique moment in time where attendees focus on their career and gain knowledge, skills and connections that help them succeed as a consumer…

Successors in Interest Cases – 2023 Update

What legal protections exist for successors in interest of deceased borrowers who want to prevent foreclosure, continue to pay the mortgage, or pursue mortgage-assistance options have traditionally been limited

How to Prepare Your Case for Arbitration

Arbitration is a preferred method of dispute resolution, and attending this webinar will assist you with preparing your client, witnesses, and case for presentation before an arbitration panel.

What Can I Expect If I Take a Solar Fraud Case?

If you are getting calls about solar fraud but have not yet taken on any cases, or if you have started taking these cases, but want to learn more, this webinar is for you.

Ask the Experts with Dick Rubin and April Kuehnhoff

NACA and NCLC are hosting an Ask the Expert webinar series with two of the nation’s top FDCPA advocates: Dick Rubin and April Kuehnhoff. Do you have an FDCPA practice ? This is your opportunity to advance your practice with questions and answers about the FDCPA. April and Dick will be available for an hour-long…

Class Action 101 eCourse

The Class Action 101 eCourse is a three-month online course that will connect you with the community, knowledge, and resources to become a class action attorney.

$200 – $300

Credit Repair Organizations Act: Fight Scams, Do Right in Your FCRA Practice, Understand Recent Developments

In a post-Covid era, more consumers are falling prey to scams promising improved credit. Billions of dollars are lost annually by consumers trying to achieve a higher credit rating. The Credit Repair Organizations Act (CROA) governs the conduct of those (including lawyers) that provide certain services— including mere promises of such services. With its fee-shifting…

Tenant Screening – Intro and Updates from the FTC

Join staff from the Federal Trade Commission (FTC) as they share information about consumer protection issues relating to tenants. This webinar will provide a great introduction for those new to these issues and a good update for those who may be more knowledgeable about the Federal Trade Commission’s work. Please note this webinar is free…

Picking a Good Session Topic

This webinar and online conversation is geared towards attorneys who are interested in submitting a proposal for a session at the Consumer Rights Litigation Conference or submitting a session proposal for online learning through NACA and NCLC.

FCRA Discovery eCourse Part 1

Mastering discovery challenges is the most important skill attorneys need to get the evidence to succeed at trial and settlement negotiations. Knowing what to ask for and when is one hurdle. Getting those documents is not always easy and may involve negotiations and protective orders. Understanding the documents and testimony you receive is another challenge.…

FCRA Case Valuation eCourse Part 1: What is my Credit Reporting Case Worth?

Your time is precious and limited. Whether you take only a handful of credit reporting cases a year or if you see a high volume of cases, having a strong grasp of the value of a credit reporting case can make or break your practice. With the proper valuation system in place, you can make…

Ask Ira: NACA Tax Update

As another tax season begins, more and more consumer clients are receiving 1099s for income they did not receive (your attorney fees). During the Q and A Session, Ira will discuss how to handle this issue with your consumer clients and the steps you and they can take before, during, and after litigation to minimize…

Electronic Funds Transfer Act: What to Know

This webinar will discuss how consumer protection attorneys can utilize EFTA as a tool to get some of these victims their money back from the financial institution.

How to Choose Consumer Law Specialties

Are you considering or have you just started your own firm? Are you new to consumer protection law? Are you thinking about transitioning to a new sub-specialty within consumer protection law? In this webinar, the presenters will discuss the practicalities of choosing specific practice areas in which to grow or expand, or, in some cases,…

Suing the Government under the Fair Credit Reporting Act

Like private companies, federal agencies furnish information about consumers to credit reporting agencies and use consumer reports prepared by credit bureaus. But although consumers can sue private companies for violating the Fair Credit Reporting Act (FCRA), courts have been divided for years on whether sovereign immunity precluded FCRA actions against federal agencies. Earlier this year,…

Navigating FCRA Issues for Student Loans

Student loans frequently appear on credit reports, often with significant errors. The Fair Credit Reporting Act (FCRA) offers essential protections for borrowers with student loan debt, but navigating these protections involves unique challenges. Join our webinar to learn how to identify common FCRA claims related to student loan debt and effectively address the distinctive issues…

Building a Better Federal Bench

This webinar is for anyone who is interested in learning more about, or getting involved in, the judicial nominations process.

How to Prepare Your Case for Arbitration

Arbitration, Automobiles, Forced Arbitration
Strategy: Structuring and Plotting the Case, Trial Skills
All Levels
Private Member: $40.00
Nonmember: $90.00

Reseller Liability: Consumers’ Rights and Remedies under the FCRA

Credit Reporting
Spotting and Investigating the Legal Issue, Strategy: Structuring and Plotting the Case
Intermediate
Private Member: $50
Nonmember: $90

Legal Writing eCourse: Become a Better Legal Writer

Other Areas of Interest
Business Development, Law Office Operations
All Levels
Member: $120
Nonmember: $200

FCRA 101 eCourse

Credit Reporting
Client Management, Combating Common Defense Themes, Discovery, Evaluating Damages, Negotiations and Settlement, Spotting and Investigating the Legal Issue, Strategy: Structuring and Plotting the Case
Beginner
Private Member: $425
Nonmember: $675

Frame and Structural Damage Cases Package

Automobiles
Spotting and Investigating the Legal Issue, Strategy: Structuring and Plotting the Case
Beginner
Member: $150
Nonmember: $325

Real Estate Settlement Procedures Act (RESPA) 101

Mortgage/Real Estate/Housing
Discovery, Evaluating Damages, Law Office Operations, Spotting and Investigating the Legal Issue, Strategy: Structuring and Plotting the Case
Member: $120
Nonmember: $260

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